We drove 1.5 hours to get here and when we arrived the night asking situation was atrocious. We both work a lot of hours and have stressful jobs. My spouse and I got a babysitter and decided to have a night out. It was disgusting how I was treated, I would never recommend the River Rock to anyone. This was the absolute worst experience in a hotel and casino I have ever had. Do not waste your time or money!! More Show less We could have stayed at the Fairmont at the waterfront for less money than we paid to stay at River Rock. We travel frequently and this is the first time I have posted a review ,but I wanted to make sure no one else had our experience. There is no one to help with luggage and nobody offers any help. There is no room service!! Most of the people that work in the building only speak little a English. There s one sit down restaurant, but it is old and smells. There is a small walk up restaurant in the casino, it’s the only place with tables and chairs. The casino is so small they only have a stand up bar. Are room looked like they didn’t clean after the last guests. The vents are covered with disgusting “stuff” so there is no ventilation. There is no exhaust fan in the ceiling of the bathroom. We we warned not to walk around outside at night. The building is located in a dingy part of Richmond and so far from downtown, so there is nothing to do.
